Refund Policy
Updated October 24, 2026
01Refunds go to your balance
Every refund returns to your panelhi balance, ready for your next number.
02One-time numbers
If no code arrives in {minutes} minutes, the price comes back automatically. Canceling before the code arrives also returns the full price.
Numbers that received a code aren't refunded.
03Rental numbers
Rentals are priced per period and aren't refunded once started.
04When no refund applies
Problems caused by entering the number wrongly, apps that only verify by voice call, or issues after the code was received aren't refunded.